WOW!!!  You all are extremely fast shipping.  Showed shipped yesterday and arrived today.  What great service. This is my second order from you and are really starting to enjoy grinding and brewing all new and different coffees.. Just wanted to say thanks for the superb service and incredibly fast shipping.

Thomas

Hi Barb and Pete:  I want to thank you for your contribution to the Plum City Club of Angels Cancer Fund Raiser.  When I heard there was a basket of goodies from Our Coffee Barn, I knew it was for me, and I got the bid.  We are also trying new coffees thanks to your donation, and really like the Sunrise Blend.  And we cleaned the pot with the Cleancaf and cannot believe the crud that came out, even with soft water. 

Thank you again for your support.  Debbie C

Another Dianes French Roast lover!  We recieved this comment through the Enquiry system of our stores.  He is a Dianes French Roast Lover!

Dear Pete,

This is not an enquiry; I couldn’t find a more appropriate link for comments.

I brewed some ‘Diane’s French Roast’ this morning, and I think I had THE most perfect cup of coffee I’ve tasted in my 30+ years of coffee-drinking history. I love the flavour of a French roast, and in my quest to find one that soothes the palate, I finally decided to try, as it were, Diane’s favourite. Roasted to perfection, no bitterness, and just enough acidity to keep it on this side of astringent, as I prefer. I shall be ordering more in future, so don’t toss the recipe.

Rob

We got this reply from one of the emails that we sent out regarding business growth and coffee availability.

Thanks for sharing your excitement, Pete.  I got excited, too, when I read your email.  As a retired business man, I fully appreciate it when a door opens promising growth and success, not to mention more profit.  Even though your coffee is not the cheapest, I found myself  drawn back to your website because of your honesty and enthusiasm.

Something you might not be aware of that you might want to address is your cotton bags.  They’re great except they fray out at the inside seams leaving long strings which get into the beans and into the roaster.  Maybe your supplier can fix this problem for you and for me.

Best of luck in your business.  You stand out in your field, which is a clear advantage in today’s world.

Ron

Barb sent the below order update and comments to a customer serving in the Navy as a  Navy Chief (E-7), on board the USS Dwight D. Eisenhower Aircraft Carrier currently deployed in support of Operation Enduring Freedom (OEF).

The comments for your order are

Tyler,

We have 3 boxes going out to you today; 2 of them each have one of your 5 lb bags along with 4 lbs Coffee for Soldiers, and another has 5 lbs Coffee for Soldiers.  Our customers have been generous with the donations, please distribute as you see fit.

Thank you!
Barb

And here is Tylers reply!

Barb, Pete

Thank you…

I will distribute amongst the ship upon receipt.

Sure will beat the stuff the ships issues,  even though starbucks,  not as good as “yours”.  What I do is buy 10lbs at a time from you and share with the people I work with, not one complaint and this one kid who works nights seen that the container that I keep the coffee grounds was low thought he was doing us a favor and filled it back up with the ships starbucks.  Well when the next pot of coffee was made everyone one knew it was not “your” coffee.  I knew right away because I drink it black but I was surprised that even the ones who use flavored creamer knew the difference.  That alone says a lot!!!

The starbucks was thrown away……

Tyler

Hello Barb,

You are terriffic!  Excellent service and personalable care.  I appreciate it and have a great day!

Randy

Hi Pete,
 
I just wanted to Thank You profusely for the lightning fast shipment of espresso over the weekend!!  It is nice to find a small company who provides the fast, friendly customer service that you have shown and continue to show.  It does not go un-noticed!
 
Have a great week!

Renee