Shipping
We use UPS and USPS for all of our shipping. We are currently
shipping to all 50 US States, Puerto Rico, New Zealand, Australia, most of
Europe and Canada. Most of the items that are
shipped from a distributor for us will only ship to the US.
Please contact us to
find out if we can ship your order outside of the US.
We can ship the Espro Tampers to almost anywhere you want, via
Global Priority Mail.
Hottop Coffee Roasters will ship to the US and Canada direct
from HottopUSA.
Racilio,Saeco,Pasquini and Bosch equipment will only ship to
the USA via UPS Ground
If you are paying with PayPal we will ONLY
ship to a PayPal confirmed address. Please confirm your address with PayPal.
Also, please let the Auto Return feature bring you back to Our Coffee Barn
from the PayPal site so we get your order into our system.
The Bunn Commercial items will be drop shipped direct from Bunn.
All of the La Pavoni Home and Commercial Espresso equipment
will be drop shipped from Mt. Vernon NY. Signatures may be required on the
more expensive items.
All Bunn orders will require a signature on delivery. Please
consider this when choosing your shipping address.
We are offering free shipping on 5 lb sized bags of roasted
coffee beans, in our Retail Store ONLY, they will figure
as free shipping during checkout, only in the retail store.
The Free Shipping only applies to the lower 48 US States.
Please visit our wholesale
store for bulk coffee sales.
All listings are subject to availability and price changes,
please email (preferred)
or call 877-265-2652 to check and verify prices and availability.
Our store may let all customers checkout with free shipping,
however we have to charge shipping to all non lower 48 states (USA) customers
and International customers. We will call or send you an email with the shipping
charges, before processing your credit card.
Contact us if you would like something shipped to another
country we may be able to work something out.
To ensure the freshest roasted coffee beans possible. We
are only roasting coffee as it is ordered.
Here is our roasting and shipping plan.
1. All roasted orders will be roasted as we receive them,
within 2 business days and shipped within 48 hours of roasting.
2. Ground coffee may be allowed to de gas for up to 24 hours
before grinding and shipping.
3.All free coffee with equipment purchases will be roasted
as we receive the orders and shipped within 48 hours of roasting.All green
coffee bean orders will be shipped as we receive them, usually within 2 business
days
APO Address
We will ship coffee to an APO address, however we have most
of the espresso equipment drop shipped from various distributors and most
will not ship to an APO or FPO address. Please contact
us if you are shipping to an APO before ordering.
Order Cancellation and Return Policy
Effective March 13 2006 8:30AM
To allow us to offer the free shipping and,or the special
Buy Now pricing we are currently offering on most of the equipment we carry,
we are forced to implement the following Order Cancellation and Returns Policy.
30 Day Return Policy
For warranty issues, please contact the manufacturer
listed in your warranty information. If you would like to return any equipment
please contact us prior to returning it. We would like to try to correct any
problems before returns are made. Items must be returned in the original packaging.
If the item arrives damaged, not in the original packaging or missing parts,
we will deduct accordingly for repairs, we will not pay return shipping. Returns
for color or dimension issues are subject to a 15% restocking fee. (It will
not fit under my cupboards, for example). If the items dimensions are not
listed or you would like a better picture, contact
us. Absolutly no returns accepted after 30 Days from delivery date.
Order Cancelation Policy
Canceled orders are subject
to a 25% restocking fee if the item has been shipped. Any returns made without
our prior permission are subject to the same 25% restocking
fee. If we have not placed your equipment order with our distributors, and
you wish to cancel, the restocking fee is void. If your order is in transit
and you wish to cancel, you would be subject to the restocking fee. To explain
a little further, we are charged a restocking fee by our distributors, and
it is no guaranty that we can stop or change the delivery once the order is
in transit. We are a small Family business and we can not afford canceled
orders, and still offer the low prices.
We are sorry but we can not accept returns on roasted coffee.
If you would like to return any green coffee beans please
contact us prior to returning them.
We are located in beautiful Spring Valley WI. (West central
part of the state, near Minneapolis and St. Paul MN.)
Our Coffee Barn, N8346 County Road I, Spring Valley WI 54767
Phone: (715) 778-5753 or Toll free 877-265-2652 or toll
free fax 877-282-6275
We have no normal home office hours but we try to be around
the office or roasting barn from 9:00 AM to 6:00 PM Monday through Friday
